Cancellation Policy

Last updated: 20 October 2026

We keep a set amount of time for every appointment, so a missed or late appointment means another client could not be seen. Thank you for helping us keep the diary fair for everyone.

Changing or cancelling

You can cancel or change your appointment free of charge up to 24 hours before it starts. Use My bookings or call us on 01451 601146.

Late cancellations and no-shows

If you cancel less than 24 hours before your appointment, or do not come at all, we may ask for a deposit before we confirm your next booking. If this happens more than once, we may no longer be able to accept online bookings from you.

We understand that emergencies happen. Please call us as soon as you can and we will always try to be understanding.

Running late

Please call us if you are running late. We can wait up to 15 minutes. After that we may need to shorten your treatment, or move your appointment to another time, so that the next client is not kept waiting. A shortened treatment is charged at the full price.

Booking online

• Online bookings can be made from 2 hours up to 60 days in advance.
• You can book for up to 4 people at the same time. Each person has their own appointment and technician.
• You will receive your booking confirmation and reminders by email and text message.

Prices and payment

Our current prices are on our price list. Where a price is shown as “from”, the final price depends on what you choose; nail art is priced on the design. Payment is taken in the salon at the end of your appointment.

Questions

Call us on 01451 601146 or email info@stownailart.co.uk. How we look after your details is explained in our privacy policy.